Shipping policy

At SolKai Shop, we’re so excited to get your order to you. We take care in packaging each item and making sure it arrives safely.

Processing Time
Orders are processed within 1 to 3 business days. Once your order is on its way, you will receive a confirmation email with tracking details.

Shipping Time
Estimated delivery time is 7 to 14 business days depending on your location. Shipping times may vary slightly during holidays or high demand periods.

Order Tracking
As soon as your order ships, you will receive a tracking number via email so you can follow it every step of the way.

Shipping Costs
Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions.

Incorrect Address
Please double-check your shipping information at checkout. If an incorrect address is entered, we may not be able to recover the package once it has been shipped.

Delays or Issues
If your order is delayed or something does not look right, do not worry. Reach out to us through our Contact page and we will take care of you.

Our Promise
We carefully curate products designed to bring comfort, joy, and a little bit of magic into your everyday life. Your experience matters to us and we are always here if you need support.

Contact Us
If you have any questions, feel free to reach out through our Contact page and we will get back to you as soon as possible.