Refund policy

At SolKai Shop, your satisfaction is important to us. If something isn’t right with your order, we’re here to help.

Returns
You have 14 days from the date of delivery to request a return. To be eligible, items must be unused, in their original condition, and in original packaging.

Refunds
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method.

Damaged or Incorrect Items
If your item arrives damaged or you receive the wrong product, please contact us as soon as possible. We will make it right.

Non Returnable Items
Certain items are not eligible for return or refund. This includes all Labubu surprise box items, as they are sealed collectible products and the contents are randomized. Once purchased, these items cannot be returned or refunded.

Return Shipping
Customers may be responsible for return shipping costs unless the item is defective or incorrect.

Cancellations
Orders can only be canceled within a short window after purchase. Once an order has been processed or shipped, it cannot be canceled.

Late or Missing Refunds
If you have not received your refund, please allow time for your bank or credit card provider to process it. If you still have concerns, feel free to contact us.

Contact Us
If you have any questions or need help with a return, please reach out through our Contact page. We are happy to assist you.