Frequently Asked Questions
We’ve answered some of the most common questions to make your experience with SolKai Shop simple and enjoyable.
How long does shipping take?
Orders are processed within 1 to 3 business days. Delivery typically takes 7 to 14 business days depending on your location. During busy periods, shipping may take slightly longer.
Will I receive tracking information?
Yes. As soon as your order ships, you will receive a tracking number via email so you can follow your package.
Do you offer returns or refunds?
Yes. If you are not satisfied with your order, please contact us within 14 days of delivery and we will make it right.
Where do your products come from?
We carefully curate high quality products inspired by Asian design, kawaii culture, and trending collectibles. Many of our items are sourced internationally to bring you unique finds.
Do you sell authentic Labubu items?
Yes. We offer authentic Labubu collectibles. Each product listing clearly describes the item so you can shop with confidence.
Are your products limited?
Yes. Many of our items are available in limited quantities and may not be restocked once sold out.
What if I entered the wrong shipping address?
Please contact us as soon as possible. If your order has not shipped yet, we can update it. Once shipped, changes may not be possible.
How can I contact you?
You can reach us anytime through our Contact page and we will get back to you as soon as possible.
